FAQs

1. What types of products does Crowns Guam offer?

Discover the perfect blend of style and tradition at Crowns Guam. Our collections seamlessly intertwine modern fashion and streetwear with the rich heritage of Guam and The Marianas. Explore signature cuts and styles where 'Our Waters Run Deep, But Our Roots Run Deeper.'

Shop All Products

Explore Crowns Guam "Made to Order" Products

2. Can I return or exchange items?

No Refunds / Returns / Exchanges 

If there was a problem with your order due to an error on our part, please email the following information to customersupport@crownsguam.com  :

  • First & Last Name:
  • Order Number:
  • Contact #:
  • Item Details: 

3. What if I received the wrong items?

Please read product descriptions thoroughly as we will not make any exceptions. Unless you were given the wrong size/product that you ordered, you may have the option to return or exchange, subject to availability.  

If there was a problem with your order due to an error on our part, please email the following information to customersupport@crownsguam.com  :

  • First & Last Name:
  • Order Number:
  • Contact #:
  • Item Details: 

4. In-Store / Local Pickup Policy

Read our In-Store / Local Pickup Policy for pickup deadlines, order notifications, and details about unclaimed orders.

5. How will I know when my order is ready for pick up?

You may receive an email or phone call when your order is ready for pick up. Please ensure that your contact information provided during checkout is accurate.

6. Where is Crowns Guam located?

We are located at Ada's Plaza: 

173 Aspinall Ave.  Suite 105A Hagatna, Guam 96910

 

7. Can I get a refund for my purchase?

No Refunds / Returns / Exchanges 

If there was a problem with your order due to an error on our part, please email the following information to customersupport@crownsguam.com  :

  • First & Last Name:
  • Order Number:
  • Contact #:
  • Item Details: 

8. How can I contact Crowns Guam for further assistance?

You can reach us by email at customersupport@crownsguam.com or by phone at (671)929-5327.

We are here to assist you with any questions or concerns you may have.

Thank you for your support.