Store & Shipping Policy
ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES.
If there was a problem with your order due to an error on our part, please email email@example.com, and include your name and order number.
Due to the high volume of orders on large drops, we normally ship from Guam within 5 - 10 business days from the date of purchase. Daily orders during non peak times usually ship within 3 business days.
DELUXE ITEMS: Crowns Guam Deluxe products are produced on made-to-order basis so these products normally take about 14 business day to ship out from the date of purchase. Please expect some additional delays due to the COVID-19 pandemic. In-store pickup is not available for these specialty products. All Crowns Guam Deluxe products are made in and shipped from the USA, directly to your address.
You must check your mailing address and make sure it's accurate before placing an order. Once orders are placed, we will not change the order or address that was wrongly provided.
LOCAL PICK UP:
You'll receive an email or phone call when your order is ready for pickup. We're located in Hagatna, right next to Mighty Purple Cafe. When you get to the store, we may ask to see your personal identification.
We'll hold your order for 14 days, so stop by soon!
Thank you for your understanding and shopping with us!